Danetre Hospital

Danetre Hospital 2023-01-13 Person 3 5 0

Strange wording of the question. Telephone consultations maybe quicker/more convenient but the lack of face to face hides body language and spontaneous questions. It's been several weeks since my follow up about changing the prescription dosage which, is a shortfall in care.

Better lines of communication. I don't know whose care I'm under. The letter giving the team members and locations did not contain ant contact numbers. It was unclear as to whom I should contact. Having gone to my GP I was informed that medication came under the consultant whereas I though this had been given back to the GP.

Danetre Hospital 2023-01-12 Person 2 5 0

See below

I would not like my comments to reflect badly on any staff who are clearly time and resource pressured. The service seems to be seriously underfunded and near breaking point. Staff are doing the best they can in difficult circumstances. Nevertheless there seems to be little time for reading up on notes which can result in the situation where you have to repeat the same distressing story multiple times. The whole setup with the different teams seems unnecessarily complex - the overlaps are always going to leave space for people to fall between the gaps. There was a need for improved handover from the crisis house - I was not stable or ready to leave. I left in some distress without any kind of parting interview. If hospitalisation is to be avoided then perhaps an extended stay in the crisis house should be an option (in my case there was space at the time). I requested hospitalisation but because I did not seem to have an immediate plan for suicide this was not considered appropriate. There is an obvious fault with this logic: if I am at the point of having a plan then it is too late as I will not want to share it. If an extended stay in the crisis house had been possible or if I had been placed in hospital I would have been saved two suicide attempts, one after the other in just a couple of days. Dr [name removed] was fantastic - he reviewed my situation and medication and gave me the time I needed. However it had been well over a year since my last appointment with a psychiatrist and I had been requesting a review for some time. It is unfortunate that a compete crisis seems to be a prerequisite for being seen!

Danetre Hospital 2023-01-12 Person 5 5 0

My Psychologist worked with me, gained my trust and was always sensitive to my faith and my beliefs. I always felt informed and included in my treatment. I was always made to feel safe and at ease during my EMDR, knowing I could stop at any time. My safe place had been well embedded and I was always bought back into the here and now before leaving a session. I trusted my time with my psychologist and was helped enormously.

If anything I would have liked additional sessions to just finish off processing some of the trauma that came out of my EMDR sessions, but understand the service is stretched enough, sadly.

Danetre Hospital 2023-01-12 Person 4 5 0

Danetre Hospital 2023-01-12 Person 5 5 0

At my appointment I was made put at ease my doctor was very informative and friendly and answered all my questions.

Danetre Hospital 2023-01-12 Person 5 5 0

Outstanding support. Appointments totally useful and learned how to move forward with all of the techniques, just having a listening ear has saved me.

The more experience was totally awesome!! Thank you.

Danetre Hospital 2023-01-12 Person 4 5 0

Timely information and correspondence with all staff.

Danetre Hospital 2023-01-12 Person 5 5 0

Felt safe and respected.

Danetre Hospital 2023-01-12 Person 5 5 0

Thorough but well explained informed, listened and felt respected throughout.

Cleaner wait ties of how long surgery lists are more photos of existing results shown like in the first opinion appointment.

Danetre Hospital 2023-01-12 Person 4 5 0

Be care they have all been great to me.